CX O INSIGHTSCX O INSIGHTSPatrick Papsdorf, Head of Payments Oversight section, European Central BankOPERATIONAL RISK AND DIGITAL INNOVATION: TWO SIDES OF THE SAME COIN?14Tudor Urseiu,Director,Head of Data Management,First Bank SAEMBRACING THE TECHNOLOGICAL EVOLUTION IN DATA MANAGEMENT18Jesús Díaz Barrientos, Head of Finance, DO&COTHE FINANCIAL VALUE OF THE PURCHASING DEPARTMENT22Laura Treude, Director of Group Payment, DOUGLASNAVIGATING THE EVOLVING PAYMENT LANDSCAPE20FEATURED VENDOR 2025TOSHIBANicolas Bazetoux, Senior Sales & Marketing Manager17Hugo Assagra, Group Head of Credit Risk Strategy, OSB Group
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