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Bob Irwin, CEOAs a measure to manage and control the costs of changing equipment and rate plans, "Companies must establish policy and procedures around the evolving management of telecom and mobile expenses that aligns with corporate objectives," explains Bob Irwin, CEO of Tangoe. Irwin identified the need of optimum equipment, carrier and rate plan, and reduced corporate security risks—all managed through a single service provider. Catering to every organization’s challenge in mitigating the risks and complexities related to technological transformations, Tangoe’s Telecom Expense Management (TEM) dominates the business landscape in optimizing the inventory, expense, and use of network and mobile technologies—enabling increased productivity, reduced IT costs and improved data security.
Benefiting from the tremendous opportunity in telecom expense management, Tangoe's specialized knowledge and skills help clients accelerate their businesses transformation and focus on innovation. The company empowers every organization with the capabilities that are essential for success: inventory visibility, usage governance, and spend management. Through their leading TEM managed services, “Tangoe helps clients regain visibility and control across their mobile and network technologies throughout their lifecycles—from procurement and deployment to support and retirement— ensuring IT teams have the detailed visibility and control for accelerating their organizational success,” says Irwin.
Tangoe helps clients regain visibility and control across their mobile and network technologies throughout their lifecycles—from procurement and deployment to support and retirement
With more than 60 communications invoice receipt centers and 15 global offices with local support, Tangoe helps enterprises manage and optimize clients' communications environments in every major global region including Latin America, China, India, and Australia. Holding 40 patents, the company’s award-winning solutions are implemented across 11 data centers worldwide. The global presence allows the firm to provide service coverage in various countries and territories, process six million+ invoices annually, 30,000 help desk calls monthly, and 60,000 mobile fulfillment orders per month.
By incorporating the foundational capabilities into areas such as mobility and cloud applications, Tangoe’s vision is to help and guide clients on their business transformation journeys and remain competitive. Focusing on the user experience, service delivery, broader offerings of their services, and in-country reach capabilities, Tangoe has been investing significantly in improving the UI/UX experience for their clients. Tangoe’s recent acquisition by Marlin Equity Partners and merger with their competitor Asentinel, in addition to its strong partnerships with Samsung, ServiceNow, and MobileIron, among others serves as technology partners, service partners, and additional channels to market. “The scope, global reach, and automation capabilities of Tangoe have created the world’s largest, most trusted, and single TEM solutions provider,” Irwin concludes.
“Tangoe is a preferred provider because of their deep integrations with nearly all global carriers, flexible management solutions for BYOD or corporate-liable devices, and comprehensive lifecycle solutions that support the most complex use cases”
“It is an honor to once again be named a Visionary by Gartner,” said James Parker, CEO, Tangoe. “This is a recognition of Tangoe’s innovation and industry leadership with 14M+ devices under management globally – more than any other provider. Mobile fleet management has evolved from simply reducing administrative burdens and cutting costs to a mission-critical solution for businesses of all sizes and needs. Tangoe ensures that the mobile devices powering enterprises are up and running and optimized for every user around the globe.”
According to a recent Vanson Bourne study, most businesses are completely reliant on their mobile devices, losing 30+% of revenue without them. But that reliance comes at a price; IT teams spend 34% of their time managing devices. Their top challenges include sourcing new devices, managing the inventory detailing the company fleet, and providing technical support for users and devices.
“Tangoe is a preferred provider because of their deep integrations with nearly all global carriers, flexible management solutions for BYOD or corporate-liable devices, and comprehensive lifecycle solutions that support the most complex use cases,” said Zeus Kerravala, Founder and Principal Analyst, ZK Research.
Tangoe’s vast global coverage helps clients ensure business continuity and security while also handling the day-to-day logistics of administering an increasing number of smartphones, laptops, scanners, and IoT devices. Plus, when clients pair Tangoe’s mobile management services (MMS) with Tangoe’s telecom and cloud expense management, they gain the benefit of cost optimization across their broader IT environment.